UK mobile networks face difficulties

UK mobile networks face difficulties

UK mobile networks face difficulties

Users of mobile phones throughout the UK report problems with non-connecting voice calls, especially when they're made between networks.

O2 and Three have reported that their own networks had issues and that they were investigating the matter. EE said the problems occurred only during calls to other networks, and the intra-EE calls should be perfect.

O2 said it was aware in a statement on its website that "some customers may experience problems while making and receiving voice calls on our 2 G, 3 G, and 4 G networks" and apologized to customers. Three UK also reported a voice calls problem, which it said affected around 3 per cent of customers.

One O2 user reported failing four times to call a contact on Three’s network, only for the call to work first time when made the other way round.

O2 described the problem as "a cross-industry question," while EE said that it was "a problem in the network of another operator" but did not identify a particular operator.

A Three UK spokesman said: "We are aware of a issue that affects about 3 per cent of voice calls. For any inconvenience we apologize and our team is working to resolve this ASAP. The network's stay stable.

The fault comes when millions of people start working from home when part of government policy to reduce social connections to help stop coronavirus spread. According to Down Detector, a website tracking the status of a network, users of all four major UK networks have reported issues.

"This is not linked to the coronavirus-induced rise in home function," EE said.

However, damage to many technology companies has resulted from market spikes associated with coronavirus. On Monday and Tuesday mornings, Microsoft's remote-working platform, Teams, experienced login problems when a flood of newly remote employees across Europe all signed in at once.

Many sectors were impacted by a similar problem over the weekend: Xbox Live was down for many video gamers. "Usage is up on virtually everything," Xbox head Phil Spencer said.

The voice-call problem arrives on a day that was supposed to be celebratory for the networks: after a positive upgrade by TfL, travelers on certain underground parts of the London Underground have permanent telephone coverage.

For now, the service is limited, affecting only passengers who use the 1999 extension which forms the eastern half of the Jubilee line. It was launched at a cost of £ 10 m and TfL plans to extend the service to the entire line from 2021 until the end of the year and other lines.

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